Archive for January, 2011

 

Winter Customer Draw

Tuesday, January 25th, 2011

Our winter customer loyalty draw has now taken place and the two lucky winners are Steve Clarke at Campbell Clarke and Sarah Quilter from Rako Controls.

Both win a £50 M&S gift card and all they have to do to claim their prize is to email Lisa at lisa.settle@telcare.co.uk

The next draw takes place in April, so good luck!

To read our winter newsletter click here

Selecting office phone systems

Thursday, January 20th, 2011

If a client needs to speak to you in a hurry, they expect to be able to do so. Office phone systems can help make that happen – or prove a major obstacle.

Let’s be clear – in the very competitive world of the 21st century, customers want service rather than excuses and lengthy in-depth explanations.

If they’re trying to call you and getting constant engaged signals, unobtainable tones, put on hold because you’re already on the phone or cut-off in mid sentence, then you’ll be able to move their client record quickly into the ‘ex-customers’ file.

Modern office phone systems mean that none of the above things should ever happen or if they do, it is a very rare situation.

For example, there is no need for any customer to receive the engaged signal when dialling your number or being put on hold if they get through but you’re already on the phone. That’s because modern systems can offer extensive voice mail services.

A client may feel reassured if they’ve at least been able to leave you a message they know you’ll receive in a few minutes time.

Of course, such facilities are now relatively widely available on the new generations of business phone systems but that leads into the question of reliability.

It doesn’t matter how many high-tech support capabilities your phone system has, if it’s broken down then they’re not going to be of any use to you at all. That’s why selecting a robust and resilient system is important. That also may suggest that going for a quality manufacturer with a global reputation, may reduce your risks.

In business today, customers may not be inclined to give you a second chance. If they can’t reach you then they’re very likely to simply dial one of your competitors that they can reach.

So, if you’d like to see your customers staying your customers rather than becoming someone else’s, selecting the right office phone systems will be key.

Happy New Year!

Tuesday, January 11th, 2011

A very happy new year to you all! Now that Christmas wrapping, tinsel and mince pies are a distant memory it’s time to take 2011 by the scruff of the neck and proceed with good intent.

It has been an exciting start here at The Telcare office as Tony Dean joined the team as our new Helpdesk Manager. Tony is definitely a man with a mission and shares our aim to provide great customer service. Next time you report a fault or have a query with your telephone system, why not ask for Tony and say hello?

We are finally getting to grips with Twitter, and have met some very interesting people along the way. If you are an avid tweeter then join us @telcareltd, the more the merrier. If Twitter’s not your thing then you can always keep up to date by reading our blogs here at the website.

We are here to help, so any telecoms related queries you may have, please feel free to pick our brains. You can contact us at helpdesk@telcare.co.uk or at 0800 376 8484 - we look forward to speaking to you.

Accessing telephone system repair

Thursday, January 6th, 2011

Having access to professional telephone system repair services may help your business avoid calamity in the event of a technical problem.

Those services may be available on the basis you require including perhaps weekends and out-of-hours. Clearly, if you and your customers work at unusual hours then your maintenance and support engineers will need to be available likewise.

Of course, the cost of these support contracts may vary depending upon the level of support you’re asking for. If you want support that means engineers arrive at your site very quickly and at unsocial hours, then that may cost a little more than a contract that’s based essentially upon a ‘best endeavours’ basis.

In fact, preventative maintenance contracts may also help reduce the likelihood of your system failing. It’s something that may well be worth considering. Some of those tasks may even be those that you or your colleagues could carry out yourselves with a little training and familiarisation.

It is an unfortunate fact that some business telephone systems may be so obsolete as to be virtually unsupportable. In some extreme cases this may mean that in the event of a major crash, the system cannot be restored.

In other cases, such systems cannot be economically supported and some support and maintenance suppliers may refuse to take it under cover. You may find telephone system repair services hard to come by.

In such a situation, it may be highly advisable to consider a full system replacement – an investment that may pay for itself quickly, not only in terms of the additional functionality provided but also through reduced service and support charges.

It’s a fact that in tough times, many small businesses are under intense financial pressure. The temptation to economise on telephone systems support and maintenance may be strong.

However, before surrendering to those temptations, it may be worth thinking what it would do to your business if you were without phones and your other business telecoms services?

Today, many customers do not necessarily have a strong loyalty tie-in to their suppliers. The truth is that, if your customers can’t get hold of you that may be the last you see of them.

We have vast experience in the area of telephone system repair services and would be very happy to explain to you in a little more detail, just what such services could provide for you.