Archive for April, 2013


Spring has sprung!

Tuesday, April 30th, 2013

We are very pleased to be reporting to you from the right side of winter.  Hope spring is looking good with you?  Our office has been buzzing and not just because of the coffee we drink. We have been busy working on how we can benefit you more by building on our product portfolio as well as improving our service.  Talking of service we really do have to thank you for your feedback, the recent Customer Satisfaction Survey we participated in earned us a Diamond Award for 100% satisfaction.  We are thrilled with this news and most grateful.

We love sharing news about our business and spreading the Telcare word.  If you enjoy flying the flag for your company have you considered entering for an award?  We recently attended the launch of the Medway Business Awards which is now in it’s 29th year.  Things have changed a great deal since the awards were originally launched. The aim then was to install confidence in an ailing business environment after the closure of the naval dockyard.  Fast forward to 2013 and the MBA are still supporting local companies.  Businesses are buzzing with innovative ways of competing in this very connected world of ours.  The awards are an opportunity to get your business showcased locally, to let customers know how fabulous your service or product really is. The gala evening is not only a fun night out but it’s a chance to meet with like-minded people and extend your business network.  Who knows you might even win!

Check out  the closing date for entries is 31st July 2013.

Whilst we are on the subject of connecting with more customers, have you considered visiting the South East Business Show?  The event covers a wide range of businesses and is a great way to raise your company profile.  We have exhibited at this event many times now and have found it to be a rewarding experience.  The show will be on the 17th May 2013 10.00am to 3.00pm at the Millennium Conference Centre, Copthorne Hotel, Effingham, Gatwick.  See

In the meantime should you have any telecom related queries please do email us at or call us on 0800 376 8484 we'll be happy to help.


Why choose Telcare’s productivity boosting software?

Tuesday, April 23rd, 2013

At Telcare, we always ensure that we offer the most complete telecoms solutions, so that they work hard for you and are a real benefit your business.

Here is a quick reminder about call recording and call management options which are available, designed to boost your business in terms of the customer experience, employee training and evaluation, and overall productivity.

We offer a number of solutions that can be tailored to your own individual business needs. As with all our products and services, we’ll assess your systems, your set up and your budget, and recommend a cost-effective solution that can be merged with your existing telephony systems – as well as allow room for expansion in the future.

While space does not permit a full description of what each product does, here is a taster ...

Call Management

From having the ability to add important information to a recorded customer call that can be delivered in a report, to sophisticated call logging systems, these services will give you an in depth understanding of what your customers need and want.

How may it help your business?

This will enable you to streamline processes and see any “gaps” that may need to be filled in terms of staff training and business communications (such as information on your website, within brochures etc).

Digital Recording – including mobile phone calls

The service provides tamper proof telephone call recording across a number of PBX brands and telephony conventions. Recording can be made over a combination of digital, analogue or IP phones and can be set up to interface with almost any combination of recording inputs and media output requirements. Mobile phone calls can be archived along with voicemails and text messages too.

How may it help your business?

Call recording may be mandatory to comply with government regulations in some industries (such as personal finance) and which will help you achieve your compliance and risk management objectives.

Recording calls can save you time if there is a dispute over “who said what” – as well as being a very useful staff training and development tool.

PC Screen Recording and Performance Management

PC screen and voice recording work simultaneously to see how accurately information is keyed in while an employee is dealing with a telephone call. Performance management packages offer a number of ways in which the handling of calls are monitored – without the need for you to sit in silently on a live call.

How may it help your business?

These services enable you to effectively monitor employee performance, as well as customer satisfaction, helping with training and evaluation. Good customer service helps retain customers while training staff increases productivity.

Speech Analytics

This is an audio search engine which can phonetically search for and retrieve individual recordings to assist with your business needs.

How may it help your business?

Speech analytic software is designed to increase operational efficiency, improve productivity, and aid a rapid response to market conditions. It provides real time access to valuable intelligence about clients and staff.

Call Handling

Designed for contact centres, there are two solutions, offering inbound call-handling and queuing services, providing auto-attendant functionality and increasing outbound call services.

How may it help your business?

These systems can reduce employee idle time by speeding up the outbound calling process as well as call progress analysis and call scripting.

So, if you are looking to improve all or any of the following - customer service, staff performance, capability, and competency – and from proven technology, then why not get in touch today? We’d be very happy to tell you more.

Kent Women in Business Awards

Tuesday, April 2nd, 2013

The Mercure Maidstone, known to most of us as the Great Danes Hotel, was the venue for the inaugural launch of the Kent Women in Business Awards last Thursday.

The red carpeted walkway led us to a champagne welcome, where a little time was put aside for some excited networking, before taking our seats for the gala dinner and awards.

We had a particular reason for being amongst the ever so glamorous and that was to support our nominee Talita Wigg of Kent Detox & Wellbeing. Talita has been known to us for sometime now and we have watched with awe as her new business went from strength to strength. Talita’s passion is evident in everything she does, so when we heard about the awards we immediately thought of her.

After a scrumptious dinner the awards got under way, there was a mixture of excitement and nervous energy in the room. Given the height of some of the heels, one of the main concerns must have been, will they make it to the stage without falling over?

At last, the moment came for the Health & Beauty section to be announced. With fingers crossed under the table, we held our breath and waited. No surprise really when Talita’s name was read out and no surprise to the applause that erupted from the audience. It was quite a proud moment! Our congratulations go to Talita, great recognition for all the hard work she’s put in since starting her business. Well done.

Talita Wigg winner of Kent Women in Business Award 2013 in the Health & Beauty Category

The evening proved to be a very enjoyable event; we met some really interesting people and received a copy of the very first Kent Women in Business magazine.
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