Archive for July, 2013


Kent Independent Trader Awards

Monday, July 22nd, 2013

We are pleased to announce that we will be sponsoring The Kent Independent Trader Awards 2013.  Our sponsorship is a category sponsorship and as customer service is a subject close to our heart we have chosen to sponsor the Customer Service Award.

Have you received brilliant service that you want to shout about?  Would you like to nominate a local business?

Perhaps you feel your own business efforts deserve acknowledgement?  Nominations are open until 16th August 2013 so visit

The categories include:

  • Independent Trades Person of the Year
  • Independent Bar/Pub of the Year
  • Independent Restaurant of the Year
  • Health & Beauty Business of the Year
  • Growth Business of 2013
  • Customer Service Award
  • Creative Business of the Year
  • Independent Retailer of the Year
  • Peoples Choice Award
  • Home Based Business of the Year
  • Start-Up Business of the Year

The event will take place at Bar 10, The Royal Star Arcade, Maidstone on 19th September and tickets are already on sale with an early bird price for those quick off the mark.  The evening will be a glorious affair as we celebrate the achievements of the best in Kent.

Visit the website for more information, but don’t delay, nominate today, we’re looking forward to seeing you there.

Please visit

Array for the Winds of Change

Monday, July 15th, 2013

One of the great things about our business is the variety of people we get to meet.  We enjoy seeing and hearing how different companies operate and innovate, it’s all very interesting not to mention inspiring. Working at London Array has been one of those fascinating occasions.  For those of you who might not know, London Array is the worlds largest offshore wind farm. It's located just 20km off the coast of Kent in the Outer Thames Estuary.

175 turbines were expertly installed last year and are expected to generate enough electricity to power over half a million UK homes each year.

The project was officially opened by Prime Minister David Cameron at the Turner Contemporary in Margate  on the 4th July.  Mr Cameron praised the workers involved and said “it will bring benefits to Kent for years to come.”

The focus really has been on the county since the project began.  Back in 2010 the organisation invited Kent based suppliers to get involved by holding a supply chain event. Major contractors were introduced to local businesses from a variety of sectors. As a result more than 120 Kent companies have been working with London Array bringing contract values to an impressive £20m.

Telcare’s involvement was to provide telecoms in the Operations and Maintenance building.  In order to improve internal and external communications we supplied and installed a Siemens telephone system, working closely with the customer, tailor making the system to suit their exact requirements.  The system is already developing and expanding and our helpdesk staff have established a good working relationship with the customer.  Looking after the lines as well as the system means our support is ongoing as we assist with the day to day usage.

It’s been a pleasure to work for a company that’s had such an impact on our home county of Kent.

Pass the tissues

Monday, July 8th, 2013

Emotions have taken a front seat this weekend on two counts. One event was shared by the nation and the other included just a few hundred.

Of course the main event to which I refer was the moment Andy Murray finally got his hands on the Wimbledon Trophy.  The load on his shoulders was massive not just from a personal point of view but having Britain waiting in the wings for a British winner, must have been a hard one to bear.  One paper called it “the most painful wait in sport” and to be fair Fred Perry’s win was 77 years ago!

The other emotional moment this weekend was the School Leaver’s Service I attended in Rochester Cathedral on Saturday afternoon.  The Service was going to plan until it came to the Head Girl’s speech. A smiling Henrietta stepped up with speech in hand and promptly burst into tears.  Her speech included a reflection of her years at the school, from age 3, in nursery to age 18, present day. She concluded that the continual support and positive environment will play a huge part in shaping her future. Of course there wasn’t a dry eye in the house as her voice went from slightly wobbly to unstoppable sobs.  Despite the heart-felt emotion she did manage to deliver the entire speech and received huge applause from everyone in the cathedral.

The connection here highlights the wonderful beginning and triumphant end of a determined journey.  From a teenager struggling to control the emotions right through to a focused winner.  Murray’s early emotional outbursts were soon fine tuned as he developed into the athlete he is today. He has received tremendous support over the years. His drive, courage and passion, forever present.  We can only hope that Head Girl Hetty builds on the fantastic foundations she referred to and moves on to experience enormous ‘Murray-like’ achievements.

In all an inspiring weekend!