Archive for January, 2017


20 Years and Counting

Monday, January 30th, 2017

We are celebrating our 20th anniversary this month. The 20 years have flown by, it really does seem like yesterday when we were operating from our little office in Dartford.
We relocated to the Medway City Estate, Rochester in 2001 and since then have very much become part of the local community.

We have been extremely lucky to have a loyal team helping to steer the Telcare ship and we are very thankful for a fun and harmonious office environment.

Our customers have also been loyal; we still have customers that joined us back in 1997. Our client base has grown steadily and includes small companies with a few staff to larger companies with a few hundred.

Regardless of size, we always endeavour to assist our customers based on the understanding that all businesses are different and we therefore approach each job with a listening ear and a tailor made touch. We care about our work and getting things right.
The Telcare path may have changed slightly over the years but our aims have been consistent and our customer pledge remains the same.

"Customers can be assured that our pledge to provide great service will not falter. We will continue to be known for our reliability. Our team will be knowledgeable and respond to queries promptly and thoroughly. Our aim is to deliver this service in a friendly way so that our customers enjoy doing business with us as well as feeling valued."

Customer Satisfaction Survey

Monday, January 23rd, 2017

Customer Satisfaction Surveys are a great way for us to monitor how we are managing our service and of course how we can improve it. Our aim is to provide value to you and your business.

We do understand that answering lengthy surveys takes time away from your day, that’s why our survey only takes you two minutes to give us a lot of feedback. There are just eight questions and for ease of use the answers are multiple choice, so you really will whizz through it. istockcustomerservice

Please click here to go to our survey

Should you feel that you would like to add your own words and comment on something specific, or tells us about a member of our team who has been particularly helpful, please email our helpdesk.

Thank you, we appreciate your help.

2017 is off to a good start

Wednesday, January 4th, 2017

2017 is off to a good start. Happy New Year to you all from Team Telcare.
Mix Fireworks or firecracker.
It’s time to grab the bull by the horns and focus on the new year ahead, it will be what you make it, but we all need a little support along the way. How fortunate we are then, to be located in Kent, where there’s a thriving business community with hundreds of business men and women encouraging each other along their chosen paths.

Having access to these marvellous men and women can be a most valuable asset for you and your business. We all need contacts to help our business grow. So how do you meet said marvels? You network! Being out and about in the business community, meeting like-minded people and developing mutually beneficial relationships is a positive move for any business. It’s a great way to find out what’s happening in your local business world, learn something new and receive free advice and mentoring.
On that note, we know of a few events coming up that you might wish to attend. canstockphoto6370084

MEBP Networking Breakfast is on Weds 11th Jan 8.30am to 10.30am at BAE Systems, Marconi Way, Rochester, Kent ME1 2XX

Medway Education Business Partnership is an organisation bringing together schools and businesses in order to prepare young people for the work place. The organisation is hugely successful in providing young people with opportunities to engage with local employers through various work experiences.
MEBP have just recently become a BTEC Training Centre in order to deliver Workskills Qualifications. They are very excited about their plans for 2017 and are holding a networking breakfast to bring everyone up to date and explain how businesses can get involved should they wish to. For more details or to book a place, please contact Dawn on 01634 204995 or email

The Networker’s Networking Event is on Thurs 16th Feb 9.30am to 3pm at Eastwell Manor in Ashford.

This event is for those who have only just started to network right through to the serial networker. There will be speakers running us through the pros and cons of networking and teaching us how to network effectively. There will also be some interesting information on the psychology of networking. To sign up for this event click here

Telcare will be attending both of these events and will look forward to meeting you there.