Summer Newsletter

 

As the temperatures reach chart topping heights and the sun continues to smile on us, we would like to take this opportunity to wish you a relaxing summer and an enjoyable season in the great outdoors. We are constantly reminded that being at one with nature is so necessary to our wellbeing but it’s not always easy to do when it's raining cats and dogs.  So now is the time to get out the deckchairs, and immerse yourself in the natural environment. Have fun!

Before you set off on holiday, here are a few voicemail tips you might find useful  

  1. Be aware of the background noise before you start recording. Choose somewhere quiet to record your message, it will not only be easier for the caller to understand but will give a more professional image. Try sitting up and smiling whilst you record the message, it will come across clear and upbeat and be far more welcoming to the caller. Have a little rehearsal so you know you’ve got it right.  Include your name in the greeting and when you will be back.  Give an alternative contact number for customers to use when you are away.
  2. Often callers don’t know what to say, which results in messages that only include half the required information. Help your caller out and remind them in your greeting, what you will need to know in order to call them back. For example, name, number, company and reference number etc
  3. When you are away for an extended time like annual leave, you will probably change your greeting to advise your callers accordingly.  Don’t forget to change your greeting upon your return.  It can be quite confusing for callers when they get a message saying you’re on annual leave until the 10th of the month, which was 5 days ago!
  4. Get in the habit of deleting your messages once you have heard them.  If you leave them in your mailbox they will build up and your mailbox will be become full and no longer able to record any further messages. A possible disaster if you are away for a few weeks.
  5. Every so often listen to your greeting and make sure it’s still valid, still audible and still recording messages. Gremlins strike once in a while so don’t assume all is fine.

 

Recommendations for a Summer read

If you fancy an easy read, here’s a little book loaded with useful content.

Essentially a business book but told in story form. Bob Burg and John David Mann are the authors of the Go-Giver range of books and this is their latest, The Go-Giver Influencer. If you want to improve your negotiating skills, learn how to handle conflict and build great business relationships, we highly recommend this short but impactful story.

 

Many thanks to you

When it comes to the ‘overall Customer Experience’, we know that many factors are considered when deciding whether the experience was pleasurable or not. In theory, you would think it’s relatively easy to provide a good service, however, the reality is that it’s far from easy. The reason being is that every customer has a different expectation of what good service might be.  At Telcare, we work very hard to meet the different expectations of our customers, we really do want you to become part of the ‘Telcare’ family and enjoy doing business with us. Your feedback, therefore, is extremely valuable. The good news is that recent results from our customer satisfaction survey currently show that 89% of our customers would be happy to recommend us, we are delighted and grateful for your feedback. 

 

Discovering Restoration House

At Telcare we have always enjoyed lending a hand and getting involved in the local community, recently Lisa signed up for a volunteering stint at the delightful Restoration House in Rochester.

The Friends at Wisdom Hospice have for some years now taken on the role of running the tea room during the summer and supply Restoration House with a group of volunteers ready to serve tea and cake to its many visitors.

Lisa said “It was so enjoyable, Restoration House and it’s gardens are quite something, it was a pleasure to soak up the history of the house and its beautiful gardens.”

Whatever you end up doing this summer, make sure you relax, breathe and enjoy it.

Thank you for your custom.

 

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