Make Great Service a Way of Life
These days a lot of time is spent focusing on delivering outstanding service to our customers. But why do we only direct it to our customers? It seems that we are so wrapped up in providing the ultimate customer experience that general courtesy sometimes falls by the wayside.
Have you ever noticed how a salesperson’s attitude changes when they realise the person they’re talking to isn’t a customer of theirs? I have been on the receiving end of such an attitude, it’s not pleasant being dismissed as not important and having no value.
Operating in such a way, ie being nice to customers but having no time for those who are considered as non-customers brings the organisation’s integrity to question. It only takes one bad egg to ruin the cake!
Showing respect and being courteous to everyone regardless of who they are builds great relationships. It brings a mutual respect, which is wonderful to receive and of course in the long term will be brilliant for business.
People that have the ability to provide great service often have excellent people skills. By building some new habits in to your everyday life, your people skills can be improved and therefore you will naturally enhance your service skills.
Here are a few tips to get you started:
1. Smile. Look in the mirror – notice how your face changes when you smile. Wear a smile when you talk to people even if you are talking on the telephone, a smile can be heard in your voice. You’ll find people will respond to you in a friendly way.
2. Knowing what to say. Keep an eye on your vocabulary. Avoid the use of negative phrases. Apply consideration, diplomacy and tact to your conversations. Of course you cannot help everyone but there are positive ways to say that.
3. Give thanks. Be mindful of saying thank you and show appreciation.
4. Put others first, shift your focus on what you can give others rather than thinking about what you can take from them.
5. Be empathetic. Put yourself in the other person’s shoes, share their feelings and then find a way to help them.