Archive for the ‘Uncategorized’ Category


Winter Newsletter

Monday, January 21st, 2019

We are fully in the grips of winter this morning, the temperatures have well and truly dipped, the thermals have been resurrected from the back of the wardrobe and the time between coffee breaks has got noticeably shorter.  The countryside does, however, look splendid in a blanket of white frost.

2019 has settled in nicely and we’ve been off to a flying start with jobs far and wide as well as inside and outside, although the latter not being a favourite of our engineers at this time of year.

For the Telcare team 2018 concluded with our Christmas party at the wonderful Ashdown Park Hotel. It was the perfect end to a busy year and the evening was went on until the wee hours, needless to say not everyone made it to breakfast the next morning.

We are delighted to be sponsoring the 2019 quiz nights organised by the Friends of the Wisdom Hospice.  In order to keep the Hospice fully functioning the Friends fundraise throughout the year.  There are many events planned and the quiz nights are certainly a fun way to raise some much-needed income.
The first quiz will be held on Saturday 16th March at the Hook Meadow Community Centre in Walderslade, Tickets can be purchased from the Friends on 01634 831163

Students Matter We have just attended another FSB 3030 Skills event in a local school. Engaging with the students in this interview programme is entirely beneficial to all that take part. We have found the students to be focused and open to career suggestions.  The FSB have been really proactive in bringing local businesses and students together it’s a fantastic initiative.

Can we help? What are your plans for 2019?  Are you expanding, downsizing or moving office?  Please feel free to pick our brains when it comes to telecoms, we are here to help and always happy to chat.

A Telcare Tip: If you get to the office and find your telephone system has stopped working, check the following points, they may lead to a speedy solution.  We often get panic calls as a result of a ‘dead’ system but it is usual to find that the solution can be quite simple.  Here’s a few things to look out for.

1.Are there any lights on the system? If not, has the system been unplugged or switched off?  It is not unusual for someone to unplug the system unknowingly.

2. Have you tried turning the system off and back on again? Sometimes, a reboot of the system can sort the problem out. A system may take a good 5 minutes to come back to life after a reboot.

3. Has there been a power cut? If so, this may have interfered with your system. Again, try turning the system off and then back on again and it may right itself

4. Is there any building or electrical works going on in your building? If so, could they have affected your lines? If there are other businesses in your building, do their phones work?

5. Has anyone been working on the system? Maybe you were having your computers reconfigured and these reconfigurations have interfered with your telephone system.

Health & Wellbeing

Wellbeing at work has always been an important matter to us and so investing time and money for training in the subject has been essential.  Poor mental health affects one in six people in the workplace.  Raising awareness and being in a position to help our staff members and hopefully preventing situations from worsening is our aim.  As we speak we are pleased to report that we have a staff member currently on a course with Kent Police, training to be a Wellbeing First Aider. 

If you would like to get in touch with us please send an email to or call us on 0800 376 8484

Summer Newsletter

Monday, July 16th, 2018


As the temperatures reach chart topping heights and the sun continues to smile on us, we would like to take this opportunity to wish you a relaxing summer and an enjoyable season in the great outdoors. We are constantly reminded that being at one with nature is so necessary to our wellbeing but it’s not always easy to do when it's raining cats and dogs.  So now is the time to get out the deckchairs, and immerse yourself in the natural environment. Have fun!

Before you set off on holiday, here are a few voicemail tips you might find useful  

  1. Be aware of the background noise before you start recording. Choose somewhere quiet to record your message, it will not only be easier for the caller to understand but will give a more professional image. Try sitting up and smiling whilst you record the message, it will come across clear and upbeat and be far more welcoming to the caller. Have a little rehearsal so you know you’ve got it right.  Include your name in the greeting and when you will be back.  Give an alternative contact number for customers to use when you are away.
  2. Often callers don’t know what to say, which results in messages that only include half the required information. Help your caller out and remind them in your greeting, what you will need to know in order to call them back. For example, name, number, company and reference number etc
  3. When you are away for an extended time like annual leave, you will probably change your greeting to advise your callers accordingly.  Don’t forget to change your greeting upon your return.  It can be quite confusing for callers when they get a message saying you’re on annual leave until the 10th of the month, which was 5 days ago!
  4. Get in the habit of deleting your messages once you have heard them.  If you leave them in your mailbox they will build up and your mailbox will be become full and no longer able to record any further messages. A possible disaster if you are away for a few weeks.
  5. Every so often listen to your greeting and make sure it’s still valid, still audible and still recording messages. Gremlins strike once in a while so don’t assume all is fine.


Recommendations for a Summer read

If you fancy an easy read, here’s a little book loaded with useful content.

Essentially a business book but told in story form. Bob Burg and John David Mann are the authors of the Go-Giver range of books and this is their latest, The Go-Giver Influencer. If you want to improve your negotiating skills, learn how to handle conflict and build great business relationships, we highly recommend this short but impactful story.


Many thanks to you

When it comes to the ‘overall Customer Experience’, we know that many factors are considered when deciding whether the experience was pleasurable or not. In theory, you would think it’s relatively easy to provide a good service, however, the reality is that it’s far from easy. The reason being is that every customer has a different expectation of what good service might be.  At Telcare, we work very hard to meet the different expectations of our customers, we really do want you to become part of the ‘Telcare’ family and enjoy doing business with us. Your feedback, therefore, is extremely valuable. The good news is that recent results from our customer satisfaction survey currently show that 89% of our customers would be happy to recommend us, we are delighted and grateful for your feedback. 


Discovering Restoration House

At Telcare we have always enjoyed lending a hand and getting involved in the local community, recently Lisa signed up for a volunteering stint at the delightful Restoration House in Rochester.

The Friends at Wisdom Hospice have for some years now taken on the role of running the tea room during the summer and supply Restoration House with a group of volunteers ready to serve tea and cake to its many visitors.

Lisa said “It was so enjoyable, Restoration House and it’s gardens are quite something, it was a pleasure to soak up the history of the house and its beautiful gardens.”

Whatever you end up doing this summer, make sure you relax, breathe and enjoy it.

Thank you for your custom.


Telcare 1 Snow 0

Friday, March 9th, 2018

The recent snow hit Medway in a big way, our office car park was transformed into an ice rink in no time. As the main blizzard reached us on Tuesday there was a mass exodus of office workers, all deciding to leave at the same time, needless to say this resulted in absolute chaos.

The photo is the view from our office window. 

At Telcare, we took the view that it was better to be in the warm office than sit in the long queue of traffic. After all we had tea, coffee, biscuits and a loaf of bread!

The days that followed, often started with the question, is it safe to make the journey? As everyone came from different areas with varying degrees of conditions, it was a hard decision.  It wasn’t just the roads to consider, our vehicles ability to cope with the adverse weather situation became quite an issue. With screen wash frozen solid it was a battle to keep the windscreen clear and maintain good visibility.

Further challenges presented themselves to staff in the shape of school closures, problematic boilers and burst pipes, the snow was doing it’s very best to bring everything to a halt.

Fortunately, we have the technology for staff to work from home, so some of the team made it in to the office and some kept us covered remotely.  Our customers had the same idea.  We spent the week diverting their calls, re-setting voicemails, putting emergency announcements in place for schools and medical centres and re-scheduling work.  During the madness we managed to pick up two new customers right on our doorstep. Their telephone systems had just given up, weather related or just a coincidence? Either way we were able to assist and both customers had replacement systems installed mid snow showers.

So despite the snow’s best efforts, the Telcare team pulled together and made it through the week. Result Telcare 1 Snow 0


Christmas Greetings

Monday, December 18th, 2017

As the festive season is upon us and our minds are full of to do lists and Christmas present shopping we would like to share these simple but effective words with you.

“Christmas gift suggestions: to your enemy, forgiveness. To an opponent, tolerance. To a friend, your heart. To a customer, service. To all, charity. To every child, a good example. To yourself, respect.”  Oren Arnold 

Our festive reminder to customers  Before you launch into full festive swing please do check that you have given thought to the necessary telecoms preparations for the Christmas period. If you plan to close the office for a Christmas lunch and wish to divert your calls please let us know in good time. Equally you may need to alert your customers to a change in opening times and need to amend your announcements. Bad weather may also create the need for diverts, so don’t forget to keep our number to hand just in case you need to call us 0800 376 8484

Our Christmas Opening Times: Our offices will close at 5pm on Friday 22nd December and will re-open with a skeleton staff on Wednesday 27th, Thursday 28th and Friday 29th December at 9am – 5pm.  Normal business resumes at 9am on Tuesday 2nd January 2018.  For customers with 24/7 cover, our auto-attendant service will answer all calls during closure and will route to the engineers on call.

Wishing you a very merry Christmas and all the best for a prosperous 2018

Can we help?

Wednesday, May 31st, 2017

At Telcare, we have many years of technical experience and knowledge of the telecommunications industry and feel that reason, combined with our honesty and integrity, is what keeps our customers coming back.

We understand that while business telecoms systems and telephone systems maintenance services tend to fall into standard categories, your needs may not. We know that every customer has a unique set of requirements so a tailor made touch is what's needed in order to provide the telephony service you are looking for.

To give you an idea of our services, we can provide you with the following:

- Free audit with telecom solution
- Telephone system sales and installation
- Structured cabling
- Project manage your entire office move
- Order new lines and reduce the cost of your calls
- Reprogramme your system to accommodate your company changes
- Supply additional equipment
- Maintenance

Please do not hesitate to get in touch, even if you feel your question is a small one, we will do our best to help.

2017 is off to a good start

Wednesday, January 4th, 2017

2017 is off to a good start. Happy New Year to you all from Team Telcare.
Mix Fireworks or firecracker.
It’s time to grab the bull by the horns and focus on the new year ahead, it will be what you make it, but we all need a little support along the way. How fortunate we are then, to be located in Kent, where there’s a thriving business community with hundreds of business men and women encouraging each other along their chosen paths.

Having access to these marvellous men and women can be a most valuable asset for you and your business. We all need contacts to help our business grow. So how do you meet said marvels? You network! Being out and about in the business community, meeting like-minded people and developing mutually beneficial relationships is a positive move for any business. It’s a great way to find out what’s happening in your local business world, learn something new and receive free advice and mentoring.
On that note, we know of a few events coming up that you might wish to attend. canstockphoto6370084

MEBP Networking Breakfast is on Weds 11th Jan 8.30am to 10.30am at BAE Systems, Marconi Way, Rochester, Kent ME1 2XX

Medway Education Business Partnership is an organisation bringing together schools and businesses in order to prepare young people for the work place. The organisation is hugely successful in providing young people with opportunities to engage with local employers through various work experiences.
MEBP have just recently become a BTEC Training Centre in order to deliver Workskills Qualifications. They are very excited about their plans for 2017 and are holding a networking breakfast to bring everyone up to date and explain how businesses can get involved should they wish to. For more details or to book a place, please contact Dawn on 01634 204995 or email

The Networker’s Networking Event is on Thurs 16th Feb 9.30am to 3pm at Eastwell Manor in Ashford.

This event is for those who have only just started to network right through to the serial networker. There will be speakers running us through the pros and cons of networking and teaching us how to network effectively. There will also be some interesting information on the psychology of networking. To sign up for this event click here

Telcare will be attending both of these events and will look forward to meeting you there.

It pays to personalise your passwords and passcodes

Wednesday, August 31st, 2016

A gentle reminder to personalise your passwords and passcodes.

Passcodes like 0000 and 1234 are default passcodes, in other words codes that are used in the initial set up of the system or when resetting it. Similarly default passwords are often ‘admin’ or ‘password’. It is normal practice for the user to change the passcodes/passwords to something more personal after purchase. Using the default codes or passwords for any equipment does pose a security risk and is not recommended. canstockphoto3788950

Your passcodes and passwords can usually be changed easily by following procedures in the related user guides.

If we are your maintainer and you are not sure how to change your passwords/passcodes please contact our helpdesk..

A great breakfast, thanks for joining us

Thursday, March 24th, 2016

When the day begins with glorious sunshine you get the feeling that it’s going to be a good one. Fortunately for us it was the day of our Business Breakfast and we were up early with a spring in our step and thoughts of egg, bacon and good conversation.

The venue was Cote Brasserie at Bluewater; the good people at Cote are known for serving tasty breakfasts and great coffee so we knew we were on to a winner when picking the location.IMG_0130

In addition to the full English, we had the opportunity (thanks to Darryl Burton) to taste some of Peter Spanton’s posh beverages. These drinks are designed to be used as either mixers or on their own. A very grown up alternative to the fizzy drinks available for those who are looking for a non-alcoholic option.Peter Spanton No.13 Salted Paloma seemed to be a hit, apparently the perfect partner for tequila. The Dry Ginger (No.3) offers a really fiery bite and the Lemongrass (No.5) was simply begging for a vodka but hang on it was only 8am! Back to business.

We welcomed 23 business men and women from across the county, some were customers and suppliers, others business partners and supporters. The mix worked well and the room was soon filled with happy conversation.IMG_0133

More entertainment came from the delightful Hilary Steel, who furnished us with insightful ways to use live streaming and user platforms such as her favourite, Blab.IMG_0131 Hilary advised us that this really is the year of the conversation and by connecting with people globally via live streaming has really benefited her business. Not only has it expanded her reach, she has found that it provides a constant source of content as well as significantly reducing time spent on research. Hilary invited everyone to join her on twitter @hilaryjsteel and take part in one of her live streaming sessions. As with most things, it’s easier to get to grips with new concepts by having a go. Huge thanks to Hilary for giving up her time to share her knowledge.

More thanks go to Amanda Flanders from B&D Events who was also instrumental in the morning’s success by bringing her event management skills into play and helping to arrange the breakfast.

Included in the cost of each ticket was a donation to charity, which supports Lisa Settle’s charity bike ride from Vietnam to Cambodia in November. Funds support Breast Cancer Care, Jo’s Cervical Cancer Trust and Ovarian Cancer Action. It was wonderful to see so many embracing this idea and quite overwhelming to receive extra donations on the day, a heart-felt thanks to each and every one of you. The total raised was a fantastic £126.46.

Finally, many many thanks to everyone that attended and for the kind comments we have received since. We hope that new connections were made, interesting discussions were had and above all you enjoyed the morning.

“It was a fantastic breakfast, very well organised and a great speaker! Thank you for the invite.” Katherine Everitt, MacIntyre Hudson LLP

“Thank you so much for a fabulous breakfast this morning.”
Louisa Felstead, The Leigh Academies Trust.

"I will definitely support a future event if you decide to run another" Alastair Wood, AW Accounting.

Telcare Business Breakfast

Thursday, February 25th, 2016

Join us for a Business Breakfast networking event on Tuesday 22nd March.

The morning will include some great networking, a few (or possibly more) wise words from the fantastic Hilary Steel on her new favourite subject Blab and of course a very delicious full English breakfast.

The event is being organised by the very capable Amanda Flanders of B & D Events, who will be looking forward to greeting you on the morning along with some of the Telcare team.

Included in the cost of your ticket will be a charity donation to Women V Cancer. Women V Cancer support three very worthwhile charities Breast Cancer Care, Jo's Cervical Cancer Trust and Ovarian Cancer Action. Lisa Settle will be raising funds this year by taking part in a 450km bike ride from Vietnam to Cambodia. You can find out more about the ride at

Networking is a great way to meet with other business owners in a friendly & comfortable environment, allowing for collaborations and an exchange of business knowledge.

The event will be on Tuesday, 22 March 2016 from 07:45 to 09:45 (GMT)

At Côte Brasserie, Bluewater Shopping Centre, Dartford, Kent DA9 9SE

Booking is essential via Eventbrite

New Year New Plans

Wednesday, January 27th, 2016

There’s no denying that when it comes to the beginning of a new year most of us take the opportunity to make a fresh start. We naturally look to improve things, be it a new diet, giving up smoking or looking for a new job. canstockphoto32353305

It’s not surprising, therefore, that arriving back to work after the Christmas break, a lot of the enquiries we received were to do with new office moves, upgrading old systems or new staff wanting user guidance.

We welcome it all and would like to take the opportunity to remind you that there is definitely more to Telcare than maintaining your telephone system.

We are happy to guide you through the planning of a new system, become a part of your moving team when relocating or simply provide assistance to new staff when it comes to using a telephone system that they may not have experienced before. canstockphoto18874733

Savings are always top of the agenda when it comes to January. It’s the perfect time to revise costs and see where there’s room for improvement. A telecoms audit is a sensible idea and is a useful exercise in making sure you are only paying for equipment that you use.

If you have a telecoms query then feel free to ask, we enjoy helping people and won’t make you feel obliged in any way.